Support
Contact us
For questions, suggestions or problem reports: [email protected]
We usually reply within 1-2 business days.
Frequently asked questions
Is my data safe?
Your records are stored on your device first and backed up encrypted to servers in the European Union with your account. See the Privacy Policy for details.
How do I manage or cancel my subscription?
Subscriptions are managed through your App Store account: on iPhone, go to Settings → your name → Subscriptions to change or cancel. Cancelling keeps your access until the end of the current period.
How do I move my purchase to a new device?
Use "Restore purchases" on the premium screen in the app. You only need to be signed in with the same Apple Account.
Is ForMyGluco a medical device?
No. ForMyGluco is a logging and tracking app; it does not diagnose, and it never recommends treatment or insulin doses. Always make decisions about your treatment together with your doctor.
How do I delete my account and my data?
You can permanently delete your account and all health data linked to it (glucose, insulin, medication, meals, blood pressure, weight, water and lab records):
- From inside the app: tap Profile → Permanently delete my account. Your account and all of your records are irreversibly removed from our servers.
- By email:if you can't access the app, send a deletion request to [email protected] from the email address registered to your account; we fulfil requests within 30 days at the latest.
Deletion cannot be undone. Unless we are legally required to retain a record, your data is removed completely; clearing it from backups can take up to 30 days.